Pipe burst at 2 a.m.? Somebody picks up.
We answer your after-hours and overflow calls, text back missed calls, sort the real emergencies, and book the rest while you're on a roof or under a house.
Tally is an AI assistant. It says so at the start of every call and asks before recording.
Three moments you already know.
9:40 p.m., Tuesday.
A homeowner with a real problem gets your voicemail. They call the next company on Google.
On the job.
Your hands are full and your phone buzzes three times. By lunch, two of those callers have booked somebody else.
The web form.
It came in Saturday. You saw it Monday. They'd already hired someone.
Hear your after-hours line.
Try saying
Quick demo. Tally answers as your business, built from your site. About 3 minutes.
What it handles
- Answers calls, texts and web forms day and night. Missed calls get a text back.
- Asks your approved questions: the problem, address, ZIP, urgency, how they found you.
- Checks your service area by ZIP and books into your calendar or route.
- Emergencies: for a gas smell, fire, flooding or a carbon monoxide alarm, the caller is told to call 911 or the gas company now. Then your on-call tech is flagged.
- No diagnosis and no firm quotes, unless you approve a price list.
- Any caller can ask for a person. They get transferred if someone is free, or a callback.
From ring to booked.
10:12 p.m. call: "Water's coming through my ceiling."
Name, address (in service area), source: upstairs bathroom, water still running. The caller was told how to shut off the main water and to call 911 if there's any electrical risk, per your approved script.
Marked urgent, on-call tech texted. A callback is booked for the tech within the window you set.
[PLACEHOLDER: owner text summary]
Sample Example with a made-up business. Your rules decide what counts as urgent.
Keep your tools.
Leads and bookings go into what you already use: Jobber, ServiceTitan, Housecall Pro, GoHighLevel, or your Google or Outlook calendar. No CRM? We set one up, and it's yours.
Integration method per tool still to confirm.
Product names are trademarks of their owners. No partnership is implied.
30 days on your real calls.
We start with after-hours and overflow calls. Your team keeps daytime calls if you want. Measured against a holdout group (every 5th lead gets your normal handling) or your prior 60–90 days.
Your Monday numbers
- Leads
- Booked visits or estimates
- Response time
- Cost per booked visit
- Close rate or revenue, from your numbers
At day 30, also
- After-hours bookings
- Emergencies flagged
- Show rate
We answer, qualify and book. You show up, quote and do the job.
Credited in full to setup if you continue. Max 3 pilots at a time. See the 30-day pilot
Plumbing & HVAC questions
Will it tell my customer a price?
Only if you give us an approved price list. Otherwise it says the tech will quote on site, and books the visit.
What happens with real emergencies?
For a gas smell, fire, flooding or carbon monoxide, the caller is told to call 911 or the gas company right away. Then your on-call person gets an urgent text with the details.
Can I keep my business number?
Yes. You forward after-hours or unanswered calls to your Tallbell line. Your number stays yours. [PLACEHOLDER: setup method, to confirm]
My trade isn't listed. Will it work?
Probably. If your customers call with a problem and you book a visit, it fits. Talk to Tally, then let's talk.
Your next 10 p.m. call is coming. Hear how it gets answered.
Start with 30 days on your real calls. You approve every word Tally says.
