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Plumbing & HVAC

Burst pipe at 2 a.m.? Tally answers.

A 24/7 answering service for plumbers and heating and cooling pros. Tally answers when you're under a sink or asleep, asks what you'd ask and emails you the details.

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Free for 14 days, up to 50 calls. Card needed, $0 today. Then your plan starts on its own. Cancel online before your 14 days end and pay $0.

Tally is an AI assistant. It says so at the start of every call.

Or hear four sample calls first.

Tally, the Tallbell bell character, waving
Make-believe business

Plunger Patrol Plumbing

A pretend plumber, open day and night
(775) 330-6999

Try this: Say your water heater is leaking.

Call Plunger Patrol
QR code that dials (775) 330-6999
Scan with your phone to call

It's a demo line. Tally answers as a made-up business. tallbell.ai/plunger

Hear it for yourself

Hear Tally take four service calls

Press play to hear four calls to made-up plumbing and HVAC companies. Then see the email each owner gets.

Example calls with fictional companies. Shortened. All voices are AI.

Rather try it live? Call (775) 330-6999 and talk to Tally yourself.

Tidewell Plumbing

Caller: Kevin, homeowner with burst pipe

Play call (0:57)
0:00 / 0:57
  1. Tally (AI)Thanks for calling Tidewell Plumbing. This is Tally, an AI assistant. This call is recorded and transcribed by our AI provider. If you'd rather not be recorded, just say so. How can I help?
  2. Kevin (caller)Hi, um, a pipe just burst in my basement. There's water everywhere.
  3. Tally (AI)Okay, I'm here. Is the water still running?
  4. Kevin (caller)Yes! It's spraying from the ceiling!
  5. Tally (AI)If you can do it safely, turn off your main water valve. I'll wait.
  6. Kevin (caller)Hang on... okay, it's off. It's slowing down.
  7. Tally (AI)Good job. What's the address?
  8. Kevin (caller)Birch Street, in Maple Hollow.
  9. Tally (AI)Is someone home to let the tech in?
  10. Kevin (caller)Yes, I'm here. The basement door is off the kitchen.
  11. Tally (AI)And your name?
  12. Kevin (caller)Kevin.
  13. Tally (AI)Thanks, Kevin. Burst pipe on Birch Street, water's off. I'm passing this to the team as urgent right now. The team will call you on the number you're calling from. If there's a better one, just tell me.
  14. Kevin (caller)Okay. Thanks.
  15. Tally (AI)Thanks for calling Tidewell Plumbing, Kevin.

Sample call, shortened. Fictional company. Both voices are AI (caller: American man).

Cedar Ridge Heating and Air

Caller: Jenna, homeowner, furnace out

Play call (0:58)
0:00 / 0:58
  1. Tally (AI)Thanks for calling Cedar Ridge Heating and Air. This is Tally, an AI assistant. This call is recorded and transcribed by our AI provider. If you'd rather not be recorded, just say so. How can I help?
  2. Jenna (caller)Hi. Our furnace just stopped working, and it's getting cold in here. Can someone come tonight?
  3. Tally (AI)I'm sorry about that. First, do you smell gas, or has a carbon monoxide alarm gone off?
  4. Jenna (caller)No, nothing like that. It's just not turning on.
  5. Tally (AI)Okay, good. Is the furnace making any noise, or is it completely quiet?
  6. Jenna (caller)Completely quiet. The thermostat screen is blank, too.
  7. Tally (AI)Got it. What's the address?
  8. Jenna (caller)Hollis Court, in Edgemont.
  9. Tally (AI)And your name?
  10. Jenna (caller)Jenna. We have a baby, so it can't wait too long.
  11. Tally (AI)I understand, Jenna. I'm marking this urgent. I can't say when the team can come, but they'll call you right away. They'll call the number you're calling from. If there's a better one, just tell me.
  12. Jenna (caller)That's fine. Thank you.
  13. Tally (AI)Thanks for calling Cedar Ridge Heating and Air, Jenna.

Sample call, shortened. Fictional company. Both voices are AI (caller: American woman).

Ashgrove Plumbing & Air

Caller: Linda, homeowner with old heater

Play call (0:52)
0:00 / 0:52
  1. Tally (AI)Thanks for calling Ashgrove Plumbing & Air. This is Tally, an AI assistant. This call is recorded and transcribed by our AI provider. If you'd rather not be recorded, just say so. How can I help?
  2. Linda (caller)Hi. How much to replace a water heater? Mine's twelve years old, and it's rumbling.
  3. Tally (AI)Our tech quotes on site, so the price fits your home. Is it gas or electric?
  4. Linda (caller)Gas.
  5. Tally (AI)What's the ZIP code there?
  6. Linda (caller)46217.
  7. Tally (AI)That's in our area. What day works best for a visit?
  8. Linda (caller)Um, Thursday or Friday? Afternoons are better.
  9. Tally (AI)I'll note Thursday or Friday afternoon, and the team will confirm. What's your name?
  10. Linda (caller)Linda.
  11. Tally (AI)Thanks, Linda. The team will call you on the number you're calling from. If there's a better one, just tell me.
  12. Linda (caller)That's fine. Thanks!
  13. Tally (AI)Thanks for calling Ashgrove Plumbing & Air, Linda.

Sample call, shortened. Fictional company. Both voices are AI (caller: British woman).

Redfern Drain Works

Caller: Andre, new customer, slow drain

Play call (0:50)
0:00 / 0:50
  1. Tally (AI)Thanks for calling Redfern Drain Works. This is Tally, an AI assistant. This call is recorded and transcribed by our AI provider. If you'd rather not be recorded, just say so. How can I help?
  2. Andre (caller)Hey, I just moved here, and my kitchen sink's been draining slow for, like, two weeks. Can someone come out next week? Mornings are best.
  3. Tally (AI)Sure, I'll note mornings next week. Are any other drains slow, like the tub?
  4. Andre (caller)Hmm, no. Just the kitchen.
  5. Tally (AI)Got it. What's the address?
  6. Andre (caller)Oak Terrace, in Westbrook.
  7. Tally (AI)And your name?
  8. Andre (caller)Andre.
  9. Tally (AI)Thanks, Andre. A slow kitchen drain on Oak Terrace. It's not set until the team confirms a time. The team will call you on the number you're calling from. If there's a better one, just tell me. Is there anything else I can help with?
  10. Andre (caller)Nope, that's it.
  11. Tally (AI)Thanks for calling Redfern Drain Works, Andre.

Sample call, shortened. Fictional company. Both voices are AI (caller: American man).

How Tally works

A customer calls. You get the job details.

1

A customer calls

A burst pipe at 2 a.m. or a slow drain. You're on a job, or asleep.

2

Tally asks your questions

What's wrong, where and how urgent. It follows your rules, like 'the tech quotes on site.'

3
T

You get the details

After every call, Tally emails you who called, what's wrong, where and how to call back.

4Book plan

Books it on your calendar

On the Book plan, Tally books jobs right on your calendar. You choose whether it books right away or holds the spot for you to confirm.

Talk to Tally

Now try it with your own business.

Give Tally your website. Then talk to it, and hear it answer like your shop.

Try saying

“My basement is flooding. Can someone come?”“How much to replace a water heater?”“My furnace stopped working tonight.”

Made for your business

You teach Tally. Tally follows your rules.

Each Tally is tailored to one business. It uses the info and rules you give it: your services, prices, service area, hours and what's urgent. If it doesn't know, it takes a message for your team.

What Tidewell Plumbing told Tally

Example. Made-up company.
ServicesLeaks, burst pipes, drains and water heaters. No gas line work.
RulesBurst pipe: say turn off the main if it's safe. Mark it urgent, any hour.
Area and hoursOur ZIP codes only. Office open 7 a.m. to 5 p.m., Monday to Friday.
How to soundCalm and quick. Never walk anyone through a repair.
What to do with each kind of call
Burst pipe or active leakMain water off first, if safe. Marks it urgent.
Price questionSays the tech quotes on site. Gets details.
Wants a visit next weekNotes the days they want. Team confirms.
No heat or no hot waterUrgent if your rules say so.
Gas smell or CO alarmLeave now. Call 911 from outside.
1

Tell Tally about your shop

Type it in or paste your notes: services, ZIP codes, hours and what's urgent.

2

Call your Tally and listen

Call like a customer with a leak. Fix anything that's off.

3

Forward your calls

Send after-hours or busy calls to Tally. Now Tally answers for real.

Keep your tools and your schedule. Tally emails you the details after every call.

Plans and trial

Try it free on your real calls.

Start here

Answer

$149 / month
  • Answers every call, day and night
  • Asks your questions and takes the details
  • Emails you after every call
  • 150 calls a month. Calls under 20 seconds don't count.

Need more calls or more features? See all plans on the pricing page.
Wondering what missed calls cost you? Try the missed-call calculator for plumbers.

Your free trial lasts 14 days from the day you sign up, with up to 50 calls. You add a card, but pay $0 today. When your 14 days end, your plan starts on its own. Cancel online before your 14 days end and pay $0.

Book plan Booking: on the Book plan, Tally books jobs right on your calendar. You choose whether it books right away or holds the spot for you to confirm.

Try Tally free

FAQ

Plumbing & HVAC questions

Will Tally tell my customer a price?

Only if you approve a price list. Otherwise it says your tech will quote on site, takes the details and emails your team.

Can Tally book the visit?

Yes. On the Book plan, Tally books jobs right on your calendar. You choose whether it books right away or holds the spot for you to confirm.

What happens on an urgent call, like a leak or no heat?

Tally marks it urgent and emails your team. If a life is in danger, Tally tells the caller to call 911. For a gas smell or a carbon monoxide alarm, it tells them to leave the building first, then call 911 from outside. Tally doesn't call 911 for them.

Can I keep my business number?

Yes. Keep your number and forward after-hours or busy calls to Tally. The app shows you how, step by step. You can change it any time.

Can Tally answer calls in the middle of the night?

Yes. Forward your after-hours calls to Tally, and it picks up. It marks calls urgent by your rules and emails your team after every call.

Will Tally tell a caller how to fix a leak?

No. Tally doesn't walk callers through repairs. If you give it a rule like “turn off the main water valve if it's safe,” it says that, then gets the details for your tech.

Does Tally work for heating and cooling calls too?

Yes. Tell Tally your heating and cooling services and which calls are urgent, like no heat in winter. It asks your questions and emails your team the details.

Finish the job in front of you. Tally gets the phone.

Try Tally freeTalk to Tally

Free for 14 days, up to 50 calls. Card needed, $0 today. Tally is an AI assistant. It says so at the start of every call.

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