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Guest calls at 2 a.m.? Tally answers.

AI front desk phone answering for small hotels, inns and motels. Tally answers when the desk can't, asks what you'd ask and emails your team the details.

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Tally is an AI assistant. It says so at the start of every call.

Or talk to Tally, right on this page.

Tally, the Tallbell bell character, waving
Incoming call. Press play.Example call, fictional company, AI voices · 0:48
Tallyto you · right after the call
Late arrival tonight, around 1 a.m.
Type
Late check-in, flight delayed
Guest
Marcus, says he has a room tonight (not looked up)
Arrival
Around 1 a.m.
Told
Side door by the ice machine. Code is in the confirmation email.
Call back
Marcus, 555-0152

Example email from a made-up company. The details are ready to read.

How Tally works

A guest calls. Your team gets an email.

1

A guest calls

Late check-in, a group stay or a room problem. The desk is busy, or it's 2 a.m.

2

Tally asks your questions

It answers from the facts you gave it, like pets and parking. If it doesn't know, it takes a message.

3
T

You get the details

After every call, Tally emails your team who called, what they need and how to call back.

Hear it for yourself

Hear Tally take three guest calls

Press play to hear three calls to made-up hotels. Then see the email each owner gets.

Example calls with fictional companies. Shortened. All voices are AI.

Lantern Pines Inn

Caller: Denise, family reunion planner

Play call (0:54)
0:00 / 0:54
  1. Tally (AI)Thanks for calling Lantern Pines Inn. This is Tally, an AI assistant. This call is recorded and transcribed by our AI provider. If you'd rather not be recorded, just say so. How can I help?
  2. Denise (caller)Hi! Um, I'm planning a family reunion, and we need about nine rooms. June 18th and 19th. Do you have space?
  3. Tally (AI)How fun! I can't check rooms or rates, but the team can. How many guests in all?
  4. Denise (caller)About twenty-four. Oh, and are dogs okay? My brother has a lab.
  5. Tally (AI)Yes, dogs are welcome in our ground-floor pet rooms. What's your name?
  6. Denise (caller)Denise.
  7. Tally (AI)Thanks, Denise. Nine rooms for June 18th and 19th, about 24 guests and a dog. The team will call you on the number you're calling from. If there's a better one, just tell me.
  8. Denise (caller)Use my cell. It's 555-0137.
  9. Tally (AI)Got it. Thanks for calling Lantern Pines Inn, Denise!

Sample call, shortened. Fictional company. Both voices are AI (caller: American woman).

Juniper Gap Motel

Caller: Marcus, guest with delayed flight

Play call (0:48)
0:00 / 0:48
  1. Tally (AI)Thanks for calling Juniper Gap Motel. This is Tally, an AI assistant. This call is recorded and transcribed by our AI provider. If you'd rather not be recorded, just say so. How can I help?
  2. Marcus (caller)Hey, I have a room tonight, but my flight's delayed. I won't get in till like one. Can I still check in?
  3. Tally (AI)Yes. The desk closes at 10, so late guests use the side door by the ice machine. The code is in your confirmation email.
  4. Marcus (caller)Oh, perfect. Yep, I see it.
  5. Tally (AI)Great. What name is the reservation under?
  6. Marcus (caller)Marcus.
  7. Tally (AI)Got it. I can't look up reservations, but I'll tell the team you'll arrive around 1 a.m. The team will call you on the number you're calling from. If there's a better one, just tell me. Is there anything else I can help with?
  8. Marcus (caller)Nope, that's it. Thanks!
  9. Tally (AI)Safe travels, Marcus. Thanks for calling Juniper Gap Motel.

Sample call, shortened. Fictional company. Both voices are AI (caller: American man).

Quarry Street Hotel

Caller: Priya, hotel guest, room 214

Play call (0:50)
0:00 / 0:50
  1. Tally (AI)Thanks for calling Quarry Street Hotel. This is Tally, an AI assistant. This call is recorded and transcribed by our AI provider. If you'd rather not be recorded, just say so. How can I help?
  2. Priya (caller)Hi, sorry to call so late. I'm a guest, and there's no hot water in my room. I ran it for, like, ten minutes.
  3. Tally (AI)I'm sorry about that. What room are you in?
  4. Priya (caller)Room 214.
  5. Tally (AI)And what's your name?
  6. Priya (caller)Priya.
  7. Tally (AI)Thanks, Priya. I'm passing this to the team as urgent right now.
  8. Priya (caller)Okay. Will someone come up tonight? I have an early meeting.
  9. Tally (AI)I can't say when, but I'll note your early meeting. The team will call you on the number you're calling from. If there's a better one, just tell me. Is there anything else I can help with?
  10. Priya (caller)No, that's it. Thanks.
  11. Tally (AI)Thanks for calling Quarry Street Hotel, Priya. Good night.

Sample call, shortened. Fictional company. Both voices are AI (caller: American woman).

Talk to Tally

Now try it with your own business.

Give Tally your website. Then talk to it, and hear it answer like your hotel.

Try saying

“Can I check in after midnight?”“Do you allow dogs?”“I need eight rooms for a wedding in May.”

Made for your business

You teach Tally your house rules. Tally follows them.

Each Tally is tailored to one business. It uses the info and rules you give it: your rooms, policies, hours and how to sound. If it doesn't know, it takes a message for your team.

What Lantern Pines Inn told Tally

Example. Made-up company.
RoomsKings, queens and ground-floor pet rooms. Dogs are welcome there.
RulesNever quote rates or say rooms are open. Groups of 5+ rooms: get dates and guests.
HoursDesk open 7 a.m. to 11 p.m. Check-in 3 p.m. Check-out 11 a.m.
How to soundWarm and relaxed, like a small inn. Never rush a guest.
What to do with each kind of call
Group or event stayGets dates, rooms and guests. Team checks rates.
Late arrivalShares your late check-in steps. Notes the time.
Room problem at nightMarks it urgent. Gets name and room number.
Gas smell or alarmTells the guest to leave and call 911. Emails you.
Wants to book a roomTakes dates and guests. Team calls to finish.
Question it can't answerSays the team will confirm, and notes it.
1

Tell Tally about your hotel

Type it in or paste your notes: rooms, policies, hours and late check-in steps.

2

Call your Tally and listen

Ask what a guest would ask. Fix anything that's off.

3

Forward your calls

Send calls to Tally after hours, or all day. Now Tally answers for real.

Keep your reservation system as it is. Tally doesn't touch it. It emails your team after every call.

Plans and trial

Try it free on your real calls.

Start here

Answer

$149 / month
  • Answers every call, day and night
  • Asks your questions and takes the details
  • Emails you after every call
  • 150 calls a month. Calls under 20 seconds don't count.

Need more calls or more features? See all plans on the pricing page.
Wondering what missed calls cost you? Try the missed-call calculator for hotels.

Your free trial lasts 14 days from the day you sign up, with up to 50 calls. You add a card, but pay $0 today. When your 14 days end, your plan starts on its own. Cancel online before your 14 days end and pay $0.

Coming soon Tally doesn't book rooms or take payments. Approve-first requests are coming soon: Tally sends you the request, and nothing happens until you say yes. Today, Tally emails your team the details and they call the guest back.

Try Tally free

FAQ

Hotel questions

Can Tally take a booking or a payment?

Tally doesn't book rooms or take payments. It takes the guest's request, like dates and number of guests, and emails it to your team so you can call back and finish the booking.

What if a guest wants to talk to a person?

They can ask any time. Tally takes their name, number and what they need, and emails it to your team as a callback request.

Can Tally help with late arrivals and check-in?

Yes. Tally shares the check-in steps you approve, like the after-hours entrance, where to park and check-out time. It takes the guest's name and arrival time and emails them to your team.

Do I keep my phone number?

Yes. You keep your number. Set it to forward calls to Tally after hours, or all day if you like. You can change that any time.

What about urgent issues, like a leak or a gas smell?

Tally takes the details, marks the call urgent and emails your team. If a life is at risk, it tells the caller to call 911. For a gas smell or a carbon monoxide alarm, it tells them to leave the building first, then call 911 from outside. Tally doesn't call 911 for them.

Can Tally answer in the middle of the night?

Yes. Forward your line to Tally when the desk closes, and Tally picks up. It gives the steps you approve and emails your team after every call.

Does Tally know my policies, like pets and parking?

It knows what you tell it, like pets, parking and check-out time. If a guest asks something you didn't cover, Tally says the team will confirm. It notes the question in the email.

Can Tally take group and event inquiries?

Yes. Tally gets the dates, how many rooms and guests, and a name and number. It can't check rooms or rates, so your team follows up.

The desk closes. Tally keeps answering.

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Free for 14 days, up to 50 calls. Card needed, $0 today. Tally is an AI assistant. It says so at the start of every call.

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